Refund Policy

Refund Policy

Returns, Refunds & Cancellations

Return window
You may request a return within 7 days of delivery. To start a return, email elorestore84@gmail.com with your order number and the reason for return.

Condition of returned items
Items must be unworn, undamaged, and returned in their original condition and packaging. Jewellery showing signs of wear, alteration, or damage cannot be accepted.

Return shipping
Return shipping is paid by the customer. We recommend a trackable service, as we cannot refund a parcel that does not reach us. Original shipping charges are not refundable.

Refunds
Once your return arrives and has been inspected, we will notify you of the outcome. Approved refunds are issued within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer to details you provide.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 24 hours of delivery with photographs. We will arrange a replacement or full refund at our cost, including return shipping.

Cancellations
Orders can be cancelled free of charge any time before dispatch. Email us with your order number as soon as possible. Once dispatched, the return process above applies.

Contact
Email: elorestore84@gmail.com
Phone: +91 99833 85028

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